Privacy Policy

1) Who we are

The Company: urbanecolivingroom.com (PE). Address: 15 Khreschatyk St, Kyiv, 01001, Ukraine. Email: contact@urbanecolivingroom.com. Phone: +380 952 839 2328. EDRPOU registration code: 98474063.

Legal representative: Robert Dubois, Managing Director.

2) Personal data we collect

We collect personal data you provide to us when you:

• send an inquiry using the redirect-only contact form (e.g., name, email address, phone number, and message contents);
• place a trip/booking request or related inquiries (e.g., name, contact details, and any details you provide to manage the request);
• use our website (e.g., technical and browsing data such as device type, IP address, pages viewed, and similar analytics data when applicable).

If we use cookies or similar technologies for tracking and analytics, we provide cookie notice/consent information so that processing is lawful.

3) How we use personal data

• to respond to your inquiries and communicate with you;
• to manage and coordinate trip/booking requests;
• to verify requests and ensure service quality;
• to secure our systems, prevent fraud and misuse;
• to comply with legal obligations.

4) Legal bases for processing (Ukraine)

Depending on the context, we process personal data on lawful grounds, including:

• processing needed to take steps at your request prior to concluding a contract and to perform/prepare contract-related actions;
• processing necessary for compliance with legal requirements;
• consent for cookie/tracking purposes where required (and you may withdraw it in accordance with the cookie notice);
• processing for legitimate interests, where applicable, provided it does not override your rights.

For distance/off-premises and e-commerce communications, we provide required pre-contract and contract information online and in a clear, stable manner, and ensure the ability to place an order with payment (“замовлення з оплатою”). See: Закон України “Про захист прав споживачів”, Стаття 17, Стаття 19; Закон України “Про електронну комерцію”, Стаття 7, Стаття 17, Стаття 19.

For e-commerce communications and related commercial communications, information is provided in the state language (Ukrainian). See: Закон України “Про електронну комерцію”, державна мова.

Where cookie/tracking and personal data processing occurs, consent/notice is provided in line with Ukrainian personal data rules. See: Закон України “Про захист персональних даних”.

5) Data retention

We keep personal data only for as long as necessary to achieve the purposes described in this Policy and to comply with applicable legal requirements (including accounting and dispute-resolution periods). Retention periods may vary depending on the nature of your inquiry/booking request and applicable obligations.

6) Sharing of personal data

We do not sell your personal data. We may share data only when necessary, including with:

• service providers acting on our behalf (e.g., IT hosting, payment processing partners where applicable, communications support);
• our legal, accounting, and advisory partners where required for legal compliance or dispute handling;
• law enforcement or regulators when disclosure is legally required.

Where we use processors, we take steps to ensure appropriate safeguards.

7) International transfers

If any processing involves transfer of personal data to recipients in other jurisdictions, we apply safeguards designed to ensure an appropriate level of protection in accordance with applicable Ukrainian privacy requirements.

8) Security measures

We implement administrative, technical, and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure.

9) Your rights

Depending on applicable law, you may have the right to:

• request access to your personal data;
• request rectification of inaccurate or incomplete data;
• request erasure or restriction of processing in certain cases;
• object to processing in certain circumstances;
• withdraw consent for cookie/tracking purposes where processing is based on consent;
• lodge a complaint or seek judicial protection.